The proactive processing and handling of claims is delivered by our teams .
We focus on:
- The speedy and accurate payment of claims settlements to you.
- Ensuring you are kept up-to-date on how your claim is progressing.
- The early identification of any issues that may interfere with a different settlement of your claim and the escalation to senior HP Insurance Colleagues to ensure everything is done to resolve any problems.
We strive to provide a speedy, efficient, courteous and fair handling of our customers’ claims in an effort to minimise the disruption to their lives, and if applicable, their businesses.
We endeavour to provide our customers with certainty regarding the handling of their claim. The delivery of pre- and post-loss claims services which enable clients to understand and minimise claims, costs, impact, and frequency.
- The agreement and oversight of claims procedures and processes with insurers, especially where you are reporting claims directly.
- Analysis of claims data to identify opportunities for you to reduce your total cost of claims and ultimately your insurance premiums.
- Leading loss scenario testing to give you confidence in how your policy would respond in the event of a specific claims circumstance.
- Helping you manage the performance of your third party providers such as loss adjusters or administrators. This includes leading and managing tender exercises.